— Contact

Contact GoBallistic

All inquiries route through a single email, support@stratalogic.io, monitored by the same small team that builds the app and writes the blog. We aim to respond within 24-48 hours on business days. Use the categories below to put your message in front of the right person faster.

App support

Bugs, crashes, identification errors, feature requests, or general "how do I…" questions about the app. Please include:

• Your device model and Android version (Settings → About phone)
• The GoBallistic version (visible at the bottom of the in-app Settings screen)
• What you were trying to do and what happened instead
• If you're reporting a misidentification: a copy of the photo you submitted and the firearm's actual identity, if known. These are how we improve the model over time.

Email: support@stratalogic.io with subject line "App support."

Account and billing (Pro subscriptions)

Pro subscriptions purchased through the website (at goballistic.app/pro) include:

• Restore not working — if you bought Pro on the web and the magic-link restore flow isn't activating Pro on your device, email us with the address used at checkout. We can verify the entitlement on our end and walk you through re-issuing the verification code if needed.
• Refund requests — handled per the terms in our Terms of Service. Most refund requests within 14 days of purchase are honored without questions; outside that window we evaluate case by case.
• Cancellation — recurring subscriptions can be cancelled directly via the link in your purchase confirmation email or by emailing us. Lifetime purchases don't recur and don't need cancellation.

Pro subscriptions purchased through the Google Play Store (in-app purchase) are managed entirely by Google — refund and cancellation requests for those go through your Play Store account. Email us only if Google's flow isn't working as expected.

Email: support@stratalogic.io with subject line "Pro account."

Editorial: blog corrections, tips, and suggestions

We hold the blog to a real editorial standard, and we're grateful when readers catch errors. If you've spotted a factual mistake, a misattributed photo, an outdated specification, or an identification we got wrong:

• Send the URL of the post and a brief note on what's incorrect
• Include a source if you have one (printed reference, an authoritative website, a manufacturer datasheet)
• If you're an expert in the subject area and would like to contribute or be cited as a reviewer, mention that — we sometimes invite domain experts to review drafts before publication

Story tips and topic suggestions are also welcome. We pay particular attention to underserved areas: surplus rifles, collector-only firearms, niche cinema appearances, and the intersection of firearms with history, law, and technology.

Email: support@stratalogic.io with subject line "Blog editorial."

Press and business inquiries

Members of the press, podcast hosts, content partners, and business-development inquiries (affiliate networks, content syndication, white-label licensing of the identification API) should email with a brief description of the inquiry and any relevant deadline. We respond to legitimate press requests within 24 hours.

Email: support@stratalogic.io with subject line "Press" or "Business."

Privacy and data deletion

For data deletion requests, GDPR / CCPA inquiries, or any other privacy-related questions, see our Privacy Policy for the standard details, then email us if your request isn't covered there. The short version: we don't store the photos you submit, we don't maintain user accounts beyond the email used for web Pro purchases, and we honor server-side data deletion requests within 30 days.

A dedicated data deletion page walks through the specific steps for clearing your local data and requesting server-side deletion if you've purchased Pro on the web.

Email: support@stratalogic.io with subject line "Privacy."

Mailing address

For postal correspondence (legal notices, contracts, etc.):

StrataLogic LLC
c/o GoBallistic
Email contact preferred for fastest response: support@stratalogic.io

We'll provide a postal address on request if you have a specific legal or business need that requires it.

Response time and availability

The team operates on U.S. business hours (Monday-Friday). We aim to respond to all inquiries within 24-48 hours during that window. Urgent app-blocking issues — payment failures, account lockouts — typically get same-day responses; less time-sensitive questions (editorial, business, general) may take up to two business days.

We don't operate a phone support line. Email gives us a written record, lets us route to the right team member, and avoids voicemail-tag — all of which lead to faster resolution than a phone queue would.